Transfer from airport / station / school
We understand that arriving in a new city for the first time can be a stressful and overwhelming experience, which is why our committed welcome staff will be there waiting at your point of arrival to help transfer you and your belongings safely and efficiently to your accommodation. This way you can enjoy a smooth and hassle-free transition into your new home!
Dedicated welcome staff
We pride ourselves on outstanding hospitality, so rest assurred that our team will be on hand to welcome you to the city and your apartment, as well as give you all the information you need to help you settle in comfortably.
No matter the issue, our friendly and knowledgeable team is available to assist you with any enquiries or concerns you may have.
Welcome package
This is our welcome gift to you, a delicately selected bundle of local delights to help you settle in to your new home and start savouring the flavours of the Florence from the very beginning of your stay.
Personalised leather keychain
It’ll be hard to lose your keys with your own personalised Tuscan leather key ring. Plus when you leave you’ll have stylish memento so that you can take the essence of this beautiful city with you.
Cleaning / Fresh linens and towels every 3 weeks
We understand the importance of a clean and tidy living space - that’s why our exclusive guests benefit from a regular cleaning service every three weeks so that you can relax and fully enjoy your time with us.
To further enhance your comfort, fresh linens and towels will be provided every three weeks, ensuring that your stay with us is as fresh and inviting as possible.
Walking tour “Introducing Florence”
Immerse yourself in the history and beauty of Florence from the start with our "Introducing Florence" walking tour, designed to help you get to know the city's iconic landmarks and hidden gems, and to help orientate yourself in your new home! Let our knowledgeable guides take you through the medieval city streets and unveil some of Florence's rich and captivating history.
Get inspired! Create your own pasta class
For those seeking a hands-on introduction to your new host country, we offer the opportunity to set your inner chef free with a personalised pasta making class. Get inspired by the historic art of pasta making as you learn the intricacies of creating authentic Italian dishes under the guidance of a real Italian pasta expert!
24/7 support
We understand that unexpected situations can arise at any time, but you don’t need to worry with our round-the-clock support. If you have a question or need assistance, we’re here for your peace of mind to provide fast and reliable support.
Itineraries
Given that every guest has their own interests and preferences, we offer personalised itineraries that reflect your own tastes. Whether that’s art, food, history or off-the-beaten-track experiences, we can organize an unforgettable trip designed just for you.
Discount
We have also worked hard to secure a selection of bars and restaurants where our valued guests can enjoy a range of discounts on their meals.
